Macau, China
Front Desk Receptionist
Qualifications
- Diploma or above in Hotel Management or related field.
- Minimum one year or above customer service experience in 5-star hotel
- Good customer service sense & communications skills
- Fluent in English. Proficient in Mandarin or Cantonese would be a plus
Responsibility
- Responsible for the daily operation of the hotel front desk
- Greet guests with a polite and professional attitude, handle check-in, room allocation, and check-out procedures.
- Answer phone inquiries and handle complaints.
- Provide customers with hotel data, introduce hotel facilities, and promote hotel activities.
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Level 25, (Common Ground), Menara Worldwide 198, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
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