Pass

Viking Ocean Cruises

2nd Purser Admin

Qualifications

Minimum any Secondary School Certificate of Education in any field or Graduate of a recognized hotel or business school.
Minimum two years of experience as Front Desk Receptionist in 4-5-star hotel or Cruise Ships.
Strong written & verbal skills in English.
Proficiency in the use of computer-based programs

Responsibility

Handle various guest services tasks, including financial transactions, luggage assistance, and information provision.
Address guest issues promptly and effectively, providing satisfactory solutions.
Demonstrate exceptional listening, communication, and organizational skills.
Assist with guest documentation and reconcile charges as needed.
Maintain a professional appearance and demeanor at all times and adhere to company core values and service essentials.

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Level 6, Menara Darussalam, 12, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur