Macau, China

Front Door Ambassador

Qualifications

  • Diploma or above in Hotel Management or related field.
  • Minimum one year or above customer service experience, previous experience as service Ambassador or Model would be an advantage
  • Good customer service sense & communications skills
  • Fluent in English. Proficient in Mandarin or Cantonese would be a plus

Responsibility

  • Responsible for the accurate, courteous and efficient luggage handling for hotel guests.
  • Establish a sincere warm impression to guests when they arrive and depart
  • Conduct duties in the assigned Place of work and Provide a courteous, professional, efficient and flexible service consistent with MGM standard Policies & Procedures in order to maximize guest satisfaction
  • ensure to have first-hand Knowledge on what’s happening in town, and Provide accurate and update information to any inquiry from guest or visitor in order to anticipate their needs
  • Provide prompt, courteous and efficient assistance when handling guest request under any circumstance
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