Viking Ocean Cruises

Senior Receptionist

Qualifications

  • Minimum any Secondary School Certificate of Education in any field or Graduate of a recognized hotel or business school.
  • Minimum three years of experience as Front Desk Receptionist in 4-5-star hotel or Cruise Ships.
  • Strong written & verbal skills in English.
  • Proficiency in the use of computer-based programs

Responsibility

  • Handle various guest services tasks, including financial transactions, luggage assistance, and information provision.
  • Address guest issues promptly and effectively, providing satisfactory solutions.
  • Demonstrate exceptional listening, communication, and organizational skills.
  • Assist with guest documentation and reconcile charges as needed.
  • Maintain a professional appearance and demeanor at all times and adhere to company core values and service essentials.
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