Job Responsibilities

• Provide excellent customer service and assist passengers with shopping needs.
• Engage customers with product knowledge, recommendations, and personalised service.
• Promote special offers, new products, and ongoing promotions.
• Handle customer inquiries and complaints professionally.
• Process transactions accurately in accordance with company procedures.
• Upsell and cross-sell products to achieve sales targets.
• Maintain store cleanliness, visual merchandising, and product displays.
• Monitor stock levels, replenish items, and follow FIFO practices.
• Assist with stock control, inventory counts, and storage management.
• Report any operational or customer-related issues to management.

Qualifications

• This role is open to Malaysian citizen only.
• Previous retail sales experience, preferably in a fast-paced environment.
• Experience with high-end brands (e.g. luxury retail) is an advantage.
• Strong customer service, communication, negotiation, and interpersonal skills.
• Good English fluency (spoken and written); additional languages are an advantage.
• Physically fit; able to stand for long hours and lift up to 50 lbs.
• Positive attitude, team player, proactive, and adaptable.