Job Responsibilities

• Perform daily IT operations according to established run books, procedures, and technical guidelines.
• Support crew workstations, including PCs, printers, point-of-sale terminals, servers, cabling systems, and related hardware.
• Troubleshoot and repair basic PC, printer, software, WiFi, and connectivity issues.
• Provide technical support for guest-facing equipment, including telephones, TVs, digital signage, WiFi access, and the Viking Voyager App.
• Respond promptly to user requests and provide basic training on common PC software and property management systems.
• Assist the Systems Manager with assigned IT tasks, operational support, and issue resolution.
• Keep the leadership team informed of IT matters that may affect shipboard operations.
• Maintain accurate inventory of assigned IT equipment and complete stock checks twice a month.
• Follow all safety, security, public health, environmental, grooming, and uniform standards.
• Demonstrate flexibility, professionalism, and a positive attitude while working under pressure in a shipboard environment.

Qualifications

• This role is open to Malaysian/Singaporean citizen only.
• Minimum 1 year of hands-on IT systems experience.
• Degree or training in Computer Science, IT, hardware, or software.
• Fluent in English with strong communication skills.
• Knowledge of operating systems; MXP experience is an advantage.