Job Responsibilities

• Assist in managing Front Office operations and team supervision.
• Support staff training and development.
• Improve front office processes and guest data management.
• Handle guest feedback and complaints.
• Manage operational and emergency situations.

Qualifications

• Bachelor’s Degree in Hotel Management or related field.
• Minimum 3 years of Front Office experience.
• Strong communication and problem-solving skills.
• Ability to coordinate with multiple departments.
• Fluent in Cantonese, Mandarin, and English.
• Knowledge of Opera system is preferred.