Job Responsibilities

• Welcome guests professionally and provide friendly, efficient front desk service.
• Handle check-in and check-out procedures accurately according to company standards.
• Answer phone calls, emails, and guest inquiries promptly and professionally.
• Provide information about services, facilities, and assist with guest requests.
• Maintain accurate records, bookings, and administrative documentation.
• Ensure front desk area is organized, presentable, and follow company policies and procedures.

Qualifications

• This role is open to Malaysian/Singaporean citizen only.
• Minimum 1-2 years of experience in a similar position at 4/5 Star Hotel and/or premium restaurant (upscale / fine-dining).
• Good English fluency (spoken and written).
• Previous cruise industry experience is an advantage.