Qatar, UAE

Reservations Manager

Qualifications

Diploma or above in Hotel Management or related field.
Proficient in spoken and written English.
Minimum of five years supervisor experience required.
Minimum of three years of experience in a 5-star hotel environment, including 1 year in Reservations / Call Center.
Strong command of Mitel system.

Responsibility

Oversee the entire reservation process, from initial inquiries to check-in, ensuring accuracy and efficiency.
Manage and train the reservations team, providing guidance and support.
Implement strategies to maximize revenue and occupancy rates.
Ensure a seamless and positive guest experience, addressing inquiries and resolving issues promptly.
Develop and implement efficient reservation systems and processes.
Prepare and analyze reports on reservation activity, identifying trends and opportunities for improvement.

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