Support the Assistant Front Office Manager in running the ship’s front office, coordinating the team and delivering the highest standard of guest service.
Key responsibilities
- Organise, direct and coordinate front-office activities for a smooth operation
- Ensure the team follows company policies, including correct cash-float handling
- Handle guest complaints and comments, escalating to management as needed
- Keep effective communication across the front-office team and other departments
- Maintain the Fidelio system, daily logbooks and a clean, presentable lobby
You’ll bring
- Front-office / reception supervisory experience, ideally on a cruise ship or in a hotel
- Confident use of the Fidelio system
- Strong guest-service standards and clear communication
- Good spoken and written English
What’s provided
- Meals and accommodation provided on board
- A fixed-term shipboard contract
- An international, multicultural working environment
