Job Responsibilities

• Oversee Front Office operations and ensure service excellence.
• Manage team performance and guest satisfaction.
• Handle escalations and operational issues.
• Coordinate with departments to ensure smooth operations.

Qualifications

• Diploma or Degree in Hospitality or related field.
• Minimum 3–5 years experience in hotel front office with managerial exposure.
• Strong leadership and operational management skills.
• Knowledge of Opera or hotel systems preferred.
• Fluent in English; Cantonese/Mandarin is an advantage.