Job Responsibilities

• Oversee overall retail operations onboard, ensuring profitability and efficiency.
• Lead, manage, and develop the retail team to achieve performance targets.
• Monitor sales performance, inventory, and financial results.
• Ensure compliance with company policies, procedures, and brand standards.
• Maintain high levels of customer satisfaction and service quality.
• Coordinate with onboard departments and shore-side management.

Qualifications

• This role is open to Malaysian citizen only.
• Minimum 5 years of experience in retail or hospitality management.
• Proven leadership experience managing teams in fast-paced environments.
• Strong business acumen, sales management, and operational knowledge.
• Good English fluency (spoken and written); additional languages are an advantage.
• Strong leadership, communication, and organisational skills.